Has your card been stolen or lost?
In any event of credit card loss/theft, immediately call your credit card's customer care service and report the event.
Below is a list of customer care service numbers that are to be called when any problem arises:
In the event of the loss / theft of a credit card from the Cal Group (Visa, Diners) -
- While using the card in Israel: 03-5723666
- While using the card abroad (a collect call): 972-3-5726333
In the event of the loss / theft of a credit card from the Isracard Group (Mastercard and American Express) -
- While using the card in Israel: 03-6364400 / Fax: 03-6364222
- While using the card abroad (a collect call): 972-3-6364666
These call centers are active 24 hours a day, 7 days a week (except for Yom Kippur).
A quick and accurate report will reduce the damage and ensure prompt handling.
If your Snifomat [bank card] has been lost or stolen, please act as follows:
Report the loss or theft immediately to your branch during business hours.
During the branch’s closing hours, immediately call tel: 03-5134222