29/05/2025
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Credit Cards Credit Cards Services Reporting loss or theft a card
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Credit Cards Types

  • Cal Group
    • Visa Cal
    • Diners
  • Isracard
    • Mastercard
    • American Express

Credit Cards Services

  • Reporting loss or theft a card
  • Travel Insurance

Reporting loss or theft of a card

  • Reporting loss or theft of a card
  • Has your card been stolen or lost?

    In any event of credit card loss/theft, immediately call your credit card's customer care service and report the event.

    Below is a list of customer care service numbers that are to be called when any problem arises:

    In the event of the loss / theft of a credit card from the Cal Group (Visa, Diners) -

    • While using the card in Israel: 03-5723666
    • While using the card abroad (a collect call): 972-3-5726333


    In the event of the loss / theft of a credit card from the Isracard Group (Mastercard and American Express) -

    • While using the card in Israel: 03-6364400 / Fax: 03-6364222
    • While using the card abroad (a collect call): 972-3-6364666


    These call centers are active 24 hours a day, 7 days a week (except for Yom Kippur).

    A quick and accurate report will reduce the damage and ensure prompt handling.


    If your Snifomat [bank card] has been lost or stolen, please act as follows:

    Report the loss or theft immediately to your branch during business hours.
    During the branch’s closing hours, immediately call tel: 03-5134222

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